Frequently Ask Question

General FAQs

Video Consultations allow us to listen, examine and engage with you for effective diagnosis and treatment without you having to leave your home. Video recording allows you records a 2 minute video and submit to us for review at a later time. Live video is a 10-minute real time consultation with a medical provider.
This depends on your location. Return to our consultation page for the list of states we are licensed to practice. You may initiate a consultation to determine if your state requires a live video visit.
This depends on your location. Return to our consultation page for the list of states we are licensed to practice. You may initiate a consultation to determine if your state requires a live video visit.

Consultation Form FAQs

The best thing is to email the site at provider@Docbentley.com
You may click on the 'ask a question' which can be found on our consultation page. You will receive a response via email if we can help you
You may email us directly at support@Docbentley.com to cancel before we complete your consultation. You will not be eligible for cancellation or a refund if we've already sent your prescriptions to the pharmacy.
No, we only treat mild and uncomplicated conditions. Any condition that may require acute care will be refunded and instructed to follow up in the ER.